Your data and your account
Your training data is yours. You can download it, see how you sign in, and delete your account whenever you like.
Download your data
In the app, go to Profile › Download your data. Norvin prepares a file and opens your phone's share sheet, so you can save the file or send it anywhere. On the web, it's Profile › Account & privacy › Download my data.
The file is in JSON format and holds your account and settings, your athlete profile, every activity and session with its analysis, your plans and workouts, goals, baseline history, coach's notes and notifications. Downloading your data is free, with or without membership.
Sign-in methods
Norvin signs you in with a 6-digit code sent to your email — there's no password to forget. In Profile › Sign-in methods you can also connect your Apple or Google account, so you can use either to sign in.
If you use Hide My Email with Apple, your Apple sign-in may use a different address from the one Norvin knows. Connect Apple from Sign-in methods so both reach the same account.
You stay signed in for 30 days after you last use the app.
Signing out
Tap Sign out at the bottom of Profile. If something you did offline hasn't synced yet, Norvin tells you before you sign out.
Deleting your account
- In the app, go to Profile and tap Delete account at the bottom. (On the web: Profile › Account & privacy.)
- Confirm with Yes, delete my account.
You don't need the app: sign in at norvin.fit and use Profile › Account & privacy, or email support@norvin.fit from your account's email address and ask us to delete it.
Your account and your data are permanently deleted 30 days after you confirm, except what the Privacy Policy says we keep: shared rows in a partner's history, and membership and moderation records. Norvin signs you out on every device within a few minutes. If you change your mind, sign back in within those 30 days and the deletion is cancelled.
Deleting your account doesn't cancel a store subscription. Cancel your membership first in Profile › Membership › Manage subscription, or in your iPhone's Settings › your name › Subscriptions. On Android, use the Google Play app › your profile › Payments & subscriptions › Subscriptions. About membership.
Rows you've sent to other services, like Intervals.icu or Apple Health, stay there — delete them in those services if you want them gone.
Privacy
How we handle your data is set out in our Privacy Policy, also under Profile › Privacy Policy in the app.