Getting help

Check the help center

Most answers are here. In the app, Profile › Help opens the rowing guides — they work without signal, at the erg — and every other section of this help center.

Send feedback from the app

Tap Profile › Send feedback, or Send feedback at the end of any rowing guide in the app. Choose Bug, Suggestion or General, and tell us what happened. Feedback from a rowing guide tells us which one you were reading, so we can make it clearer.

Feedback about a session's analysis? Use the feedback under the analysis itself.

Contact us

Use the contact form, or email support@norvin.fit. We'll get back to you as soon as we can.

It helps to tell us:

• what you were trying to do, and what happened instead
• your rower — a Concept2 PM5 or another model — if it's about connecting or a live row
• the date of the session, if it's about a particular row

Billing questions

Membership is billed by Apple, so Apple handles payments and refunds. See Norvin membership for cancelling and refunds. For anything else about your membership, contact us.